Refund policy
Eligibility for Returns
- Returns can be requested within 14 days of receiving your order.
- Items must be unused, unworn, and in original packaging.
- Proof of purchase (order number, invoice, or confirmation email) is required.
Non-Returnable Items
- Sale or clearance items.
- Products showing signs of wear, damage, or tampering.
- Gift cards or downloadable products.
Return Process
- Contact us at contact@aurionco.com with your order details and reason for return.
- Our team will provide return authorization and instructions.
- Once the product is received and inspected, you will be notified about approval or rejection of your refund.
Refunds
- Approved refunds are issued to your original payment method within 5–10 business days.
- Shipping fees (if applicable) are non-refundable unless the issue is our fault.
Exchanges
- Exchanges are possible for different sizes or colors, subject to availability.
- If an exchange cannot be made, a refund will be issued.
Damaged or Incorrect Items
- If your order arrives defective, damaged, or incorrect, please contact us with photos.
- We will arrange a replacement or a full refund at no extra cost.